Again in October 2022, I instructed you about how Cisco Studying Companions could make your life simpler. However now I need to inform you concerning the methods we empower our Studying Companions to information prospects to achieve their studying objectives.
In the case of the massive image of assembly buyer calls for, Cisco Studying Companions are crucial. On the Cisco Accomplice Summit this yr, Oliver Tuszik, Senior Vice President, World Accomplice Gross sales and GM Routes to Market, talked concerning the ‘Age of the Accomplice’ in his keynote deal with. In his weblog, Cisco Accomplice Summit 2022 Ushers within the Age of the Accomplice, he explains that prospects anticipate “quick, versatile, and easy options with extra automation and self-serve capabilities.” Studying Companions are so vital to merging the items of an answer. By incorporating their distinctive skills and perception, they ship options and guarantee a top quality buyer expertise. That’s why it’s so essential to work collectively, constructing learner stickiness (data that sticks lengthy after the coaching is over).
Listed below are 5 methods Cisco Studying Companions pave the trail to buyer success, leveraging our studying options and their experience to customise the educational journey.
#1: Cisco Digital Studying: Companions as digital studying guides
One of many foremost items of suggestions we bought at Accomplice Summit was that prospects are all in favour of versatile, self-paced, mentored studying choices along with attending instructor-led coaching. What higher method to treatment this than with digital studying and a Accomplice to information you?
Cisco Digital Studying has all the time been a good way to maneuver via your coaching at your individual tempo in your individual time. However generally learners might use a information to assist them work out what programs to take or reply questions on these they’re already taking. That’s the place a Studying Accomplice could make a giant distinction—serving to prospects construct a centered and efficient studying plan inside the large image of their studying journey. And newcomers to digital studying can get help from their information so that they don’t need to really feel alone on their journey.
#2: Cisco U. gives Cisco Studying Companions with content material options
However extra than simply providing learners a digital subscription, Cisco is constructing a technique that includes Companions working in tandem with our new digital studying expertise, Cisco U.
A foremost a part of our technique is to contain Companions who can optimize Cisco’s new learner expertise throughout their first engagement with Cisco U.
We plan to supply options for Accomplice content material contributions so Studying Companions can construct custom-made options for his or her prospects’ coaching wants. We’re additionally providing Companions new methods to coach and certify the Cisco group in a extra versatile and guided manner via our learner journeys inside Cisco U.
Increasing our gross sales group and enhancing the Cisco gross sales lifecycle has all the time been a part of our philosophy to construct on the ability of the associate ecosystem. The supply of Cisco U. via our Companions will solely strengthen this philosophy as we roll it out to the educational group.
#3: Digital Studying: “New 12 months, New Abilities” promotion
In gentle of a brand new yr and reaching new objectives, Cisco is working with our Studying Accomplice group to construct digital supply of our learners’ certification journeys. The newest 20% gross sales promotion, referred to as “New 12 months, New Abilities” (a limited-time provide via January 20, 2023), was a good way for Studying Companions to assist launch the brand new yr for patrons’ digital coaching methods.
We stay up for the success of this promotion and to including extra promotions within the coming months to additional have interaction our Studying Accomplice group with our prospects.
#4: Custom-made studying and guided studying paths
By means of our Accomplice By-product Works (DW) program, Companions can customise content material and now have extra versatile choices to submit extra content material and ship programs that make sense for his or her prospects. And providing custom-made content material additionally applies on the planet of digital—the very factor we’re planning to ship via Cisco U.
#5: Flexibility to acquire new alternatives via digital, hybrid, blended studying
Cisco Studying Credit (CLCs) may also play an enormous function via how our Studying Companions ship Cisco U.
With CLC redemption via Cisco, Studying Companions can ship Cisco coaching in a mode that can profit prospects via digital supply in addition to ILT. Their gross sales of Cisco Digital Studying (CDL) with the usage of CLCs will assist familiarize learners with the idea of digital studying, hybrid studying, and even blended studying.
One instance of placing CLCs to good use is thru attending CiscoLive in Amsterdam or Las Vegas, the place attendees may have loads of alternatives for certification, dwell coaching, demos of Cisco U. and conferences with Studying Companions.
We have to stick collectively
This trajectory of recent plans for our Studying Companions solely strengthens as we transfer via 2023. We wish our Companions to stay with us via all varieties of studying alternatives:
- They’ll play a key function sooner or later supply of ILT as we open extra programs for which Companions can ship ILT from their very own portfolio.
- We’ll be increasing Studying Accomplice applications, such because the DW program, so we are able to deliver Cisco CX and our Studying Accomplice Neighborhood collectively to ship the perfect buyer coaching options.
- Whereas we all know that in-person coaching will nonetheless play a key half within the growth of our Cisco prospects, we additionally need to guarantee Studying Companions keep engaged with prospects who’re first beginning out with Cisco U. Our Studying Companions will play a pivotal function in guiding prospects with new methods to ship a custom-made and guided learner journey via Cisco U. and the focused digital content material.
Look to the subsequent couple of quarters in 2023 for extra enhancements to Studying Accomplice digital applications, the place we work with our Companions to ship customized journeys for his or her prospects via guided digital studying.
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